Privacy Policy

Introduction

At Hagal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services, including omnichannel messaging across SMS, email, and WhatsApp.

When you use WhatsApp Business features through Hagal, your use is also subject to Meta's WhatsApp Business Messaging Policy, the WhatsApp Business Terms of Service, and related WhatsApp Messaging Guidelines. We maintain this published privacy policy so that businesses using our platform can meet Meta's requirement to secure necessary notices, permissions, and consents when messaging people on WhatsApp.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send, receive, and manage messages across supported channels on your behalf
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

WhatsApp Data Use Limits

Consistent with the WhatsApp Business Messaging Policy, we and our customers must:

• Use data obtained from Meta/WhatsApp about a person messaged within WhatsApp—other than the content of message threads—only as reasonably necessary to support messaging with that person
• Not share or ask people to share full-length payment card numbers, financial account numbers, personal ID card numbers, or other sensitive identifiers via WhatsApp
• Not forward or otherwise share information from one customer chat with any other customer
• Not use WhatsApp for telemedicine or to send or request health-related information where regulations prohibit distribution of such information to systems that do not meet heightened requirements
• Secure all necessary notices, permissions, and consents before collecting, using, or sharing people's content and information, and otherwise comply with applicable law

Consent, Opt-In, and Opt-Out

Businesses using Hagal to message people on WhatsApp may contact recipients only if: (a) they have the recipient's mobile phone number; and (b) they have received opt-in permission confirming that the recipient wishes to receive subsequent messages or calls. Businesses are solely responsible for obtaining opt-in in a manner that complies with applicable law and Meta's policies.

Businesses must respect all requests—on or off WhatsApp—to block, discontinue, or otherwise opt out of communications via WhatsApp, including removing that person from contact lists. We provide tools to help honor opt-out and data deletion requests. End users may also contact us at the address below to request deletion of personal data we process.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform, including Meta Platforms, Inc. and WhatsApp for delivery of WhatsApp Business messaging
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Message delivery through WhatsApp is subject to Meta's and WhatsApp's own terms and privacy practices. We do not control Meta's independent processing of data on their platforms.

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure data storage, access controls, and regular security audits. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Rectify inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability - receive your data in a structured format
• Withdraw consent at any time where processing is based on consent
• Opt out of WhatsApp or other marketing/messaging communications as applicable

Platform customers may disconnect their WhatsApp Business Account and request deletion of related messaging data through their account settings or by contacting us.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it. WhatsApp connection and messaging data may be deleted when you disconnect your account or submit a deletion request, subject to legal retention requirements.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. Messaging about regulated verticals on WhatsApp must not be sent to people under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, or to request deletion of personal data, please contact us: