Trusted by 500+ businesses in East Africa

Unified Multi-Channel
Communication Platform

Hagal is more than surveys—it's your complete unified platform for customer engagement. Send surveys, collect feedback, manage conversations, and engage customers across SMS, WhatsApp, Email, and Web—all from one powerful dashboard.

One platform. Multiple channels. Unlimited possibilities. No complex setup required—just connect, engage, and grow.

500+
Active Businesses
1M+
Surveys Sent
85%
Avg. Response Rate
Unified Platform

More Than Surveys—Complete Multi-Channel Platform

Hagal is a unified multi-channel communication platform. It's not just for surveys—it's your complete solution for customer engagement, feedback collection, real-time messaging, and omnichannel communication.

Surveys & Feedback

Create and send surveys across all channels

Real-Time Messaging

Unified inbox for SMS, WhatsApp, Email

Customer Engagement

Engage customers on their preferred channels

Analytics & Insights

Unified analytics across all channels

One Platform. All Channels. Unlimited Possibilities.

Stop switching between tools. Manage SMS, WhatsApp, Email, and Web communications—surveys, messaging, feedback, and engagement—all from one unified dashboard.

Unified Inbox
Multi-Channel Surveys
Real-Time Messaging
Customer Engagement
Why Choose Hagal

One Platform, Every Channel

Hagal unifies all your customer communication channels into one powerful platform. Surveys, messaging, feedback collection, and real-time engagement—all in one place.

Lightning Fast Setup

Get started in minutes, not days. Import your contacts, create your first survey, and launch—all in one session.

Unified Multi-Channel

One unified inbox for all channels. Manage SMS, WhatsApp, Email, and Web conversations in one place. True omnichannel communication.

Actionable Insights

Turn responses into decisions. Real-time analytics, beautiful dashboards, and exportable reports.

Core Features

Complete Multi-Channel Platform

More than surveys—unified communication, feedback collection, real-time messaging, and customer engagement across all channels

Smart Questionnaires

Create dynamic surveys with conditional logic, branching, and multiple question types. Build intelligent flows that adapt to responses.

Unified Multi-Channel Platform

One platform for SMS, WhatsApp, Email, and Web. Unified inbox, real-time messaging, surveys, and customer engagement—all integrated.

Audience Management

Import contacts from CSV/Excel, organize into audiences, segment by demographics, and manage at scale.

Real-Time Analytics

Track response rates, completion rates, and get actionable insights with beautiful visualizations and dashboards.

Campaign Management

Launch, schedule, pause, and monitor campaigns. Track engagement in real-time with comprehensive status tracking.

Enterprise Security

Multi-tenant architecture with role-based access control, data encryption, and complete data isolation.

Advanced Capabilities

Platform Capabilities

Complete unified platform for surveys, messaging, feedback, and customer engagement across all channels

Unified Inbox & Messaging

One inbox for all channels. Real-time conversations, automated responses, and seamless customer engagement across SMS, WhatsApp, and Email.

Conditional Logic

Smart question flows that adapt based on responses. Skip irrelevant questions automatically.

Bulk Import

Import thousands of contacts from CSV or Excel files. Automatic validation and duplicate detection.

Webhook Integration

Real-time notifications and data sync. Integrate with your existing tools and workflows.

Multi-Tenant Architecture

Complete data isolation per organization. Scale securely with enterprise-grade architecture.

Gateway Management

Configure multiple SMS gateways, email providers, and WhatsApp Business API. Easy setup and management.

Scheduled Campaigns

Schedule surveys to send at optimal times. Timezone-aware scheduling for global audiences.

Advanced Analytics

Question-level analytics, response distribution, completion funnels, and exportable reports.

Web Surveys

Shareable web links for surveys. Mobile-responsive forms with custom branding options.

Response Tracking

Track delivery status, read receipts, and response timestamps. Know exactly when and how customers engage.

Template Library

Pre-built email and message templates. Customize and reuse templates across campaigns.

Data Export

Export responses to CSV, Excel, or JSON. Integrate with your analytics and reporting tools.

Use Cases

More Than Surveys—Complete Engagement

Use Hagal for surveys, customer support, feedback collection, lead generation, and real-time engagement—all through one unified platform

Customer Satisfaction

Measure customer satisfaction after purchases, support interactions, or service delivery.

Common Examples:

  • Post-purchase surveys
  • Support feedback
  • Service quality ratings

Market Research

Conduct market research, product testing, and gather consumer insights at scale.

Common Examples:

  • Product feedback
  • Brand perception
  • Market trends

Employee Engagement

Collect employee feedback, conduct pulse surveys, and measure workplace satisfaction.

Common Examples:

  • Employee surveys
  • Exit interviews
  • Engagement metrics

Lead Generation

Capture leads from campaigns, qualify prospects, and nurture relationships through surveys.

Common Examples:

  • Lead qualification
  • Contact forms
  • Interest surveys
Simple Process

How It Works

Unified platform. Multiple channels. Simple setup.

1

Create Questionnaire

Build smart surveys with conditional logic

2

Import Audience

Upload contacts or create audiences manually

3

Launch Campaign

Send via SMS, WhatsApp, Email, or Web

4

Analyze Results

Get real-time insights and export data

Pricing

Simple, Transparent Pricing

Choose the plan that fits your needs

Free

$0/month

Perfect for getting started

  • Up to 100 responses/month
  • 3 questionnaires
  • Basic analytics
  • Email support
  • Single channel (Email)
Most Popular

Professional

$99/month

For growing businesses

  • 10,000 SMS/month
  • Unlimited questionnaires
  • Advanced analytics
  • Multi-channel support (SMS, Email, WhatsApp)
  • Priority support
  • Custom branding
  • Webhook integration
  • API access

Enterprise

Custom

For large organizations

  • Unlimited everything
  • Dedicated account manager
  • Custom integrations
  • SLA guarantee
  • On-premise option
  • 24/7 support
  • White-label solution
  • Advanced security

Ready to Get Started?

Join hundreds of businesses using Hagal's unified platform for multi-channel communication, surveys, and customer engagement